Ordering Information & Customer Service

Unique Qualities of Hand-Made Ceramics

Our artists put their head, hands, and heart into each piece they work on. Because every item is made individually by hand, no two pieces of the same design will look exactly alike. Minor variations in size, decoration, color, and finish are intrinsic features of hand-made ceramics. Our goal is to create a high-quality, aesthetically pleasing work of art that will bring you a lifetime of enjoyment. Part of the magic and appeal of hand-made ceramics is that the piece you receive will be a little bit different than the examples pictured in our catalog and on our website. If you have very particular tastes, we invite you to view our work in person at our Wisconsin or California galleries.

RETURN POLICY

We guarantee that all items shipped will be first-quality, non-defective and substantially the same as the example pictured, though each piece is uniquely made by hand with individualistic qualities. We carefully inspect each piece for chips, cracks and glaze misses before it leaves our studio. Your satisfaction is very important to us. If you are unhappy with your purchase in any way, please call us within 30 days of receipt of your order. We will work with you to find a mutually agreeable solution to your concern (return, replacement, or exchange). Shipping and handling charges are only refundable in cases where we made an error. If your order was damaged in shipment, please save all packing materials and contact us within one week of receipt. All returns must be completed within 60 days of the original shipment.

Important Information About Our Pottery

Ephraim pottery vases, bowls and tiles are traditional earthenware and porous. To prevent damage to your furniture and extend the life of your piece, never put water directly into your vase. Ephraim Pottery is not food-safe. To clean, use only a dry, soft cloth; abrasives or oils of any kind may cause permanent damage.

Important Information About Our Tiles

Ephraim Pottery tiles are porous. They are not suitable for wet areas like tub surrounds. The glazed surface should be masked or sealed completely prior to grouting. Consulting a professional tile installer for assistance with your project is recommended.

Important Information About Our Wood Items

To clean Ephraim Pottery’s wood items, use only a dry, soft cloth. DO NOT USE WATER. Furniture polish or wax is okay to use, if desired.

Ordering From Ephraim Pottery

You may place your order in our online store 24 hours a day, 7 days a week. If you prefer to place your order by phone, please call our toll-free number,  888.704.7687, Monday through Friday between 8:00 a.m. and 4:00 p.m. Central.

Delivery Time

Most of our pieces require anywhere from two to six weeks to complete. The approximate order fulfillment time for each item is shown in its description in our online store. Please contact us if you have any questions about delivery times.

Sales Tax

  • State sales tax of 5.50% will be added to all orders shipping to addresses in Wisconsin.
  • State sales tax of 7.25% will be added to all orders shipping to addresses in California.
  • Any other sales and/or use taxes owed are the responsibility of the purchaser.


Shipping to Addresses in the Continental United States

THERE IS A FLAT FEE OF ONLY $12.50 PER RETAIL ORDER, NO MATTER HOW MANY PIECES YOU ORDER. This flat fee applies to orders shipped to addresses in the continental U.S. only (includes APO/FPO). Your order will be shipped by either USPS Priority Mail or UPS Ground service, whichever is the most economical. Please provide a street address for shipping.

If your retail order total is above $500, shipping is FREE.

Orders of any amount going to APO/FPO addresses are always shipped via the USPS Priority Mail.

Shipping to Addresses in Canada, Alaska, Hawaii, and U.S. Overseas Territories

THERE IS A FLAT FEE OF ONLY $25.00 PER RETAIL ORDER, NO MATTER HOW MANY PIECES YOU ORDER. Orders are shipped by USPS Priority Mail. If your order total is above $500, shipping is FREE.