Ordering Information and Customer Service
Unique Qualities of Hand-Made Ceramics
Our artists put their head, hands, and heart into each piece they work on. Because every item is made individually by hand, no two pieces of the same design will look exactly alike. Minor variations in size, decoration, color, and finish are intrinsic features of hand-made ceramics. Our goal is to create a high-quality, aesthetically pleasing work of art that will bring you a lifetime of enjoyment. Part of the magic and appeal of hand-made ceramics is that the piece you receive will be a little bit different than the examples pictured in our catalog and on our website. If you have very particular tastes, we invite you to view our work in person at our Wisconsin or California galleries.
We guarantee that all items shipped will be first-quality, non-defective and substantially the same as the example pictured, though each piece is uniquely made by hand with individualistic qualities. We carefully inspect each piece for chips, cracks and glaze misses before it leaves our studio. Your satisfaction is very important to us. If you are unhappy with your purchase in any way, please call us within 30 days of receipt of your order. We will work with you to find a mutually agreeable solution to your concern (return, replacement, or exchange). Shipping and handling charges are only refundable in cases where we made an error. If your order was damaged in shipment, please save all packing materials and contact us within one week of receipt. All returns must be completed within 60 days of the original shipment. International customers will incur the return packaging and shipping costs at their own expense. International shipping costs are non-refundable.
Important information about our art pottery
Ephraim pottery vases, bowls and tiles are traditional earthenware and porous. To prevent damage to your furniture and extend the life of your piece, never put water directly into your vase. Ephraim Pottery is not food-safe. To clean, use only a dry, soft cloth; abrasives or oils of any kind may cause permanent damage.
Important information about our art tiles
Ephraim Pottery tiles are porous. They are not suitable for wet areas like tub surrounds. The glazed surface should be masked or sealed completely prior to grouting. Consulting a professional tile installer for assistance with your project is recommended.
Important information about our wood items
To clean Ephraim Pottery’s wood items, use only a dry, soft cloth. DO NOT USE WATER. Furniture polish or wax is okay to use, if desired.
Important information about Ephraim Elemental tableware
Ephraim Elemental is a functional line of tableware made by Ephraim Pottery. It is intended to be beautiful in both form and function. Pieces are handmade from stoneware clay that is fired to a higher temperature and finished with our food-safe, watertight glazes designed and created in our glaze laboratory.
Vases require no additional liner. Mugs, tumblers, and bowls are microwave and dishwasher safe. For best results, hand wash using gentle, environmentally-friendly detergents. Avoid temperature shock by heating slowly and evenly.
We use third-party testing to ensure that our tableware exceeds food safety standards, including federal standards outlined by the FDA and California standards outlined in Proposition 65. We make all of our glazes ourselves and we do not use lead in our pottery or glaze formulas.
Shipping to Addresses in the United States
THERE IS A FLAT FEE OF ONLY $12.50 PER RETAIL ORDER, NO MATTER HOW MANY PIECES YOU ORDER. This flat fee applies to orders shipped to continental addresses in the U.S. only (includes APO/FPO). The flat fee for orders shipped to Alaska and Hawaii is $35 per order. Your order will be shipped by either USPS Priority Mail or UPS Ground service, whichever is the most economical. Please provide a street address for shipping.
If your U.S. retail order total is above $100, shipping is FREE.
Orders of any amount going to APO/FPO addresses are always shipped via the USPS Priority Mail.
U.S. Sales Tax
- State sales tax of 5.50% will be added to all orders shipping to addresses in Wisconsin.
- State sales tax of 7.25% will be added to all orders shipping to addresses in California.
- Any other sales and/or use taxes owed are the responsibility of the purchaser.
U.S. Delivery Time
Most of our pieces require anywhere from two to six weeks to produce. The approximate order fulfillment time for each item is shown in its description in our online store. Please contact us if you have any questions about delivery times.
Shipping to International Addresses
We currently ship internationally to most countries. Our pottery is handmade to order. Please allow 4 weeks for production. Following production, the shipping time is dependent on the destination country and calculated on the checkout page.
International shipping fees/additional taxes/duties/brokerage fees are calculated based on the shipping destination and paid at the time of purchase. These costs are determined by the destination country and can not be controlled by Ephraim Pottery.
Contact our Customer Service